Frequently Asked Questions

Do you offer discreet delivery?

Yes. All orders are packaged in plain, unbranded packaging with no reference to the contents or our store name. Your privacy is always protected.

How long does delivery take?

Most UK orders arrive within 2–4 working days. You’ll receive tracking information as soon as your order has been dispatched.

Are your products body‑safe?

Every item we stock is selected for its quality and body‑safe materials. We work only with trusted suppliers who meet strict safety standards.

What payment methods do you accept?

We accept apple pay, major debit and credit cards, PayPal, and other secure payment options available at checkout.

Can I return an item?

For hygiene reasons, we can only accept returns on unopened, unused items in their original packaging. Please refer to our Returns Policy for full details.

What if my item is faulty?

If your product arrives damaged or develops a fault, contact us within 14 days and we’ll help resolve the issue quickly.

Do you offer customer support?

Yes. If you have a question or need guidance, our friendly, judgement‑free support team is here to help. You can reach us through our Contact page or by email.

Will my bank statement show what I ordered?

No. Your statement will show a neutral billing name with no reference to the nature of your purchase.

Do you offer advice for beginners?

Absolutely. Our product descriptions are written to be clear and supportive, and our team is always happy to offer guidance if you’re unsure where to start.

How do I clean and care for my products?

Most items can be cleaned with warm water and a gentle toy cleaner. Always check the product description for specific care instructions.